Peakime Platform Liability, Security & Dispute Resolution Policy

1. Peakime’s Role as an Intermediary

Peakime provides the infrastructure that lets users publish, read, watch and interact with content created by other users and creators. Peakime does not write, direct or pre-approve the Creator Content that users choose to publish.

We rely on intermediary status. Under Section 79 of India’s Information Technology Act, 2000, and the due-diligence conditions in the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, an intermediary that meets specified conditions is not held legally responsible for third-party content it merely hosts, transmits or makes available. Peakime relies on this protection, and on analogous protections recognised in other jurisdictions where Peakime operates.

• We publish our rules and policies, including this one, the Terms of Service and the Community Guidelines, where users can find them before publishing.
• We inform users of the categories of content they must not host, upload or share.
• We observe lawful takedown and government or court orders.
• We provide a Grievance Officer and grievance process.
• We do not initiate the transmission of user content, select the receiver of a transmission, or modify its substance in the ordinary course of hosting it.

2. Limitation of Liability

3. User Indemnification of Peakime

By using the Services, you agree to indemnify, defend and hold harmless PeakCraft Studios Private Limited, its officers, directors, employees, contractors and affiliates from and against any claims, losses, liabilities, damages, judgments, settlements, costs and reasonable legal fees arising out of or relating to your access to or use of the Services, your violation of the Terms of Service or an applicable Peakime policy, your violation of applicable law, or your infringement of a third party’s rights.

Where you are a creator, Section 4 of the Creator & Publishing Agreement provides a more specific indemnification covering your Creator Content — that provision applies in addition to, not instead of, this general Section.

4. Disputes Between Users Are Not Peakime’s Responsibility

Peakime connects millions of readers, creators and fans. Disagreements between users happen — a plagiarism accusation between two creators, a dispute over a private commission, a disagreement about a collaboration, or harassment between individual users.

Peakime is not a party to disputes between users. Where a dispute arises between you and another user, that dispute is between you and that user. Peakime does not act as an arbitrator, mediator or judge of private disputes between users, and is not liable for the outcome of, or any loss arising from, a dispute between users.

Peakime may act on a valid report under the Community Guidelines or Copyright Policy, may preserve or disclose information in response to valid legal process, and may take enforcement action against an account that violates Peakime’s own rules. None of that constitutes Peakime taking a side in, or accepting responsibility for, the underlying dispute between the users involved. Where a dispute requires a binding resolution, the appropriate path is direct resolution between the users, mediation, or a competent court or arbitral body — not a claim against Peakime.

Where users enter a private arrangement with each other, such as a commissioned artwork or a collaboration agreement, that arrangement is a contract between those users. Peakime is not a party to it, does not guarantee its performance, and is not responsible for either party’s failure to honour it, beyond the payment-specific protections described in the Payments Policy.

5. Dispute Resolution and Arbitration

6. Platform and System Security

Users must not attempt to bypass security controls, reverse-engineer, decompile or disassemble Peakime software, circumvent digital-rights-management or content-protection measures, scrape or systematically extract data beyond what a normal user session would retrieve, interfere with the Service’s normal operation, or attempt unauthorised access to accounts, systems or data belonging to Peakime or other users.

7. Responsible Security Disclosure

Peakime welcomes good-faith reports of security vulnerabilities from independent researchers. If you discover a genuine vulnerability affecting Peakime, please report it to security@peakime.com rather than exploiting it or disclosing it publicly before Peakime has had a reasonable opportunity to address it.

Where a researcher makes a good-faith effort to comply with this Section — reporting privately, not accessing or modifying data beyond what is necessary to demonstrate the vulnerability, not disrupting the Service for other users, and not exploiting the vulnerability for personal gain — Peakime will not pursue legal action against that researcher for the responsible discovery and reporting of that vulnerability. This safe harbour does not extend to conduct that violates applicable law independent of the disclosure itself, such as theft of data, extortion, or unauthorised access unrelated to good-faith testing.

8. Significant Social Media Intermediary Readiness

Indian law imposes additional due-diligence obligations on intermediaries that qualify as a "Significant Social Media Intermediary" — currently, a threshold based on registered user numbers in India. Peakime does not currently meet that threshold for its social and community features.

Should Peakime’s registered user base in India reach the applicable threshold, Peakime will appoint a Chief Compliance Officer responsible for compliance with the Information Technology Act and applicable rules, appoint a Resident Grievance Officer based in India, appoint a Nodal Contact Person for coordination with law-enforcement agencies, and publish periodic compliance reports disclosing the volume and nature of content-moderation actions taken. This Section will be updated with the relevant appointees’ details once those obligations become applicable.

9. Copyright Agent Designation

Peakime’s Copyright Policy provides dmca@peakime.com as the current contact for notices intended to invoke the United States Digital Millennium Copyright Act. Providing this contact address is an operational step, and does not by itself complete any formal designation that United States law may separately require for PeakCraft to claim DMCA safe-harbour treatment.